Shipping | G'day Mate Store

Shipping Policy

Effective Date: 5/5/2026
Business Name: G'DAY MATE
Trading Name: G'DAY MATE
Website: www.gdaymate.store
Contact Email: support@gdaymate.store

This Shipping Policy explains how G'DAY MATE handles shipping, delivery, tracking, delivery delays, incorrect addresses, and related order issues.

This Shipping Policy should be read together with our Terms and Conditions, Returns Policy, Privacy Policy, Accessibility Statement.

Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law or any other law that cannot be excluded.

1. Shipping Locations

We currently ship to:

Australia only; or
Australia and selected international locations; or
the locations shown at checkout.

If your location is not available at checkout, we may not currently ship to your area.

2. Order Processing Times

Orders are usually processed within 1–3 business days after payment has been received.

Processing times do not include weekends, public holidays, or delivery time after the order has been handed to the postal or courier provider.

During busy periods, sales, promotions, product launches, public holidays, or unexpected events, processing times may be longer than usual.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout, unless stated otherwise on our website.

Shipping costs may depend on:

delivery location;
order weight;
order size;
shipping method selected;
promotional offers;
free shipping thresholds, if available.

If we offer free shipping, the conditions will be stated on our website or at checkout.

4. Estimated Delivery Times

Estimated delivery times will depend on the delivery location and shipping method selected.

As a general guide:

Standard Australian shipping: 4-8 business days
Express Australian shipping: 3-6 business days
International shipping: Depends on the location of supplier

Delivery times are estimates only and are not guaranteed.

As stated in our Terms and Conditions, delivery may be affected by postal delays, courier delays, customs processing, public holidays, incorrect address details, weather events, supply chain issues, or other events outside our control.

5. Tracking Information

Where tracking is available, tracking details will be sent to the email address or phone number provided at checkout.

It may take some time for tracking information to update after the order has been shipped.

If you do not receive tracking information within a reasonable time after your order has been processed, please contact us at support@gdaymate.store.

6. Delivery Providers

We may use third-party delivery providers, postal services, courier companies, fulfilment partners, or ecommerce shipping tools to deliver orders.

These third-party services are not controlled by G'DAY MATE and may have their own terms, conditions, delivery procedures, delays, and service limitations.

Once an order has been shipped, we are not responsible for delays caused by third-party delivery providers. However, we will make reasonable efforts to assist you where possible.

7. Incorrect Shipping Details

Customers are responsible for providing complete and accurate shipping details at checkout.

Please check your:

full name;
street address;
unit, apartment, or level number;
suburb;
state;
postcode;
country;
phone number;
email address.

We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at support@gdaymate.store. We will try to update the address before dispatch, but we cannot guarantee changes once the order has been processed or shipped.

8. Failed Delivery, Returned Parcels, and Unclaimed Orders

If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery, or the parcel being unclaimed, we may contact you to arrange redelivery.

Additional shipping fees may apply for redelivery.

If you choose not to have the parcel redelivered, we may refund the order amount minus any shipping costs already paid, return fees, or other costs we reasonably incur, unless otherwise required by law.

This does not limit your rights under Australian Consumer Law if the issue is caused by a fault, error, or failure on our part.

9. Lost, Stolen, or Damaged Parcels

If your parcel appears to be lost, stolen, or damaged during delivery, please contact us at support@gdaymate.store with your order number and any relevant details.

We may ask you to provide:

your order number;
tracking information;
photos of damaged packaging or products;
confirmation from the delivery provider;
any other information reasonably needed to assess the issue.

We will make reasonable efforts to help resolve delivery issues with the delivery provider.

If the product is faulty, damaged, incorrect, not as described, or does not meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.

10. Authority to Leave

If you give authority for a parcel to be left unattended, such as at your door, mailbox, reception area, or another safe place, you accept the risk that the parcel may be lost, stolen, damaged, or affected by weather after it has been marked as delivered.

We are not responsible for parcels that are lost, stolen, damaged, or misplaced after being delivered in accordance with your delivery instructions, unless otherwise required by law.

11. Pre-Orders and Made-to-Order Items

If we offer pre-order, custom, or made-to-order items, the estimated shipping timeframe will be stated on the product page or at checkout where possible.

Pre-order and made-to-order shipping times are estimates only and may change due to manufacturing delays, supplier delays, shipping delays, or other events outside our control.

If your order contains both in-stock and pre-order items, we may ship the order together once all items are available, unless stated otherwise.

12. Split Shipments

In some cases, we may ship items from the same order separately.

This may happen if:

items are stocked in different locations;
one item is delayed;
an item is a pre-order;
using split shipments helps deliver part of your order sooner.

If your order is split into multiple shipments, you may receive separate tracking details.

13. International Shipping

For international orders, customers are responsible for any customs duties, import taxes, local charges, clearance fees, or other costs charged by the destination country.

We are not responsible for delays caused by customs processing, border control, import restrictions, or local delivery services.

Customers are responsible for checking whether products can be lawfully imported into their country before placing an order.

14. Delivery Delays

We will do our best to process and ship orders within the stated timeframes, but delivery times are estimates only.

We are not responsible for delays caused by events outside our reasonable control, including:

postal or courier delays;
public holidays;
weather events;
customs processing;
incorrect shipping details;
strikes or industrial action;
supply chain issues;
government restrictions;
technical issues;
other unexpected events.

Where possible, we will assist you with tracking or delivery enquiries.

15. Order Not Received

If your order has not arrived within the estimated delivery timeframe, please:

check your tracking information;
check your delivery address;
check with other household members, neighbours, building reception, or local collection points;
contact the delivery provider, if appropriate;
contact us at support@gdaymate.store with your order number.

We will make reasonable efforts to help investigate the issue.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

The updated version will be posted on this page with the new effective date.

17. Contact Us

For shipping questions, delivery issues, or order enquiries, please contact us:

Business Name: G'DAY MATE
Trading Name: G'DAY MATE
Website: www.gdaymate.store

Email: support@gdaymate.store