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Returns Policy

Effective Date: 5/5/2026
Business Name: G'DAY MATE
Trading Name: G'DAY MATE
Website: www.gdaymate.store
Contact Email: support@gdaymate.store

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This Returns Policy explains how G'DAY MATE handles returns, exchanges, refunds, store credit, faulty items, incorrect items, and change-of-mind returns.

This Returns Policy should be read together with our Terms and Conditions, Shipping Policy, Privacy Policy, Accessibility Statement.

Nothing in this Returns Policy limits or excludes any rights you may have under the Australian Consumer Law or any other law that cannot be excluded.

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1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, is unsafe, is significantly different from its description or sample, or does not do what it is meant to do, you may be entitled to a replacement, refund, repair, or other remedy under Australian Consumer Law.

If the problem is minor, we may choose to provide a repair, replacement, refund, or another suitable remedy as required by law.

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2. Change-of-Mind Returns

We may accept change-of-mind returns at our discretion, provided the item meets the conditions in this policy.

To request a change-of-mind return, you must contact us within 14 days of receiving your order.

To be eligible, the item must be:

  • unworn;

  • unused;

  • unwashed;

  • undamaged;

  • in original condition;

  • with all original tags, labels, packaging, and hygiene stickers attached, where applicable;

  • accompanied by proof of purchase.

We are not required to offer a refund, exchange, or store credit if you simply change your mind, choose the wrong size, find the item cheaper elsewhere, or no longer want the product, unless we choose to offer this under this Returns Policy.

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3. Exchanges

We may offer exchanges for size, colour, or style changes, subject to stock availability and the conditions in this policy.

If the requested replacement item is unavailable, we may offer store credit, a refund, or another option at our discretion, unless another remedy is required by law.

Customers may be responsible for return shipping costs for change-of-mind exchanges, unless the exchange is required because of a fault, incorrect item, or another issue for which we are responsible.

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4. Store Credit

In some cases, we may offer store credit instead of a refund, especially for change-of-mind returns.

Store credit:

  • can only be used at G'DAY MATE;

  • cannot usually be exchanged for cash;

  • may have an expiry date, if stated when issued;

  • may be subject to additional terms provided at the time of issue.

Store credit will not be used to replace a refund where Australian Consumer Law requires a refund.

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5. Sale Items and Promotional Items

Sale items, discounted items, and promotional items are still covered by Australian Consumer Law.

We may choose not to accept change-of-mind returns on sale, clearance, promotional, or final sale items, unless required by law.

This does not affect your right to a remedy if the item is faulty, damaged, incorrect, not as described, or fails to meet a consumer guarantee.

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6. Items That Cannot Be Returned for Change of Mind

For hygiene, safety, or practical reasons, we may not accept change-of-mind returns for certain items, including:

  • underwear;

  • swimwear;

  • socks;

  • earrings or body jewellery;

  • cosmetics or personal care items, if sold;

  • items marked as final sale;

  • custom, personalised, or made-to-order items;

  • gift cards;

  • worn, washed, damaged, altered, or used items.

This section applies to change-of-mind returns only and does not remove your rights under Australian Consumer Law.

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7. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us as soon as possible at support@gdaymate.store.

Please include:

  • your order number;

  • your full name;

  • a description of the issue;

  • clear photos or videos of the product and packaging, if relevant;

  • whether you are requesting a refund, replacement, repair, exchange, or another remedy.

We may need to assess the item before providing a remedy.

If the item fails to meet a consumer guarantee, we will provide a remedy as required by Australian Consumer Law.

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8. Normal Wear and Tear

Items are not considered faulty if the issue is caused by:

  • normal wear and tear;

  • misuse or accidental damage;

  • failure to follow care instructions;

  • incorrect washing or drying;

  • fading caused by normal use;

  • damage caused by alterations;

  • damage caused after delivery by the customer.

This does not limit your rights under Australian Consumer Law if the item has a genuine fault or does not meet a consumer guarantee.

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9. Return Shipping Costs

For change-of-mind returns or exchanges, customers are generally responsible for return shipping costs, unless we agree otherwise.

For faulty, damaged, incorrect, or not-as-described items, return shipping costs will be handled in accordance with Australian Consumer Law.

If you are returning an item, we recommend using a tracked shipping service. We are not responsible for returned items that are lost or damaged in transit before they are received by us, unless otherwise required by law.

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10. How to Request a Return

To request a return, please contact us at:

Email: support@gdaymate.store

Please include:

  • your order number;

  • your full name;

  • the item you wish to return;

  • the reason for the return;

  • photos or videos, if the item is faulty, damaged, incorrect, or not as described.

Please do not send items back until we have provided return instructions.

Items sent back without contacting us first may take longer to process or may not be accepted, unless otherwise required by law.

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11. Return Timeframes

Once your return request is approved, you must send the item back within [Insert Timeframe, e.g. 7 days], unless we agree otherwise.

Returns received outside the approved timeframe may not be accepted for change-of-mind returns.

This does not affect your rights under Australian Consumer Law.

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12. Refunds

If a refund is approved, the refund will usually be processed to the original payment method used at checkout.

Refund processing times may vary depending on your bank, card provider, payment provider, or ecommerce platform.

Original shipping fees are generally not refundable for change-of-mind returns, unless we choose otherwise or the refund is required by law.

If your order received free shipping and you return part or all of the order for change of mind, we may deduct reasonable shipping costs from your refund where permitted by law.

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13. Partial Refunds

We may provide a partial refund where appropriate, such as where:

  • only part of an order is returned;

  • an item is returned damaged, used, washed, or missing tags;

  • only part of the issue affects the item;

  • a partial remedy is agreed with the customer.

Partial refunds will not be used where Australian Consumer Law requires a full refund or another specific remedy.

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14. Gifts

If an item was purchased as a gift, we may offer an exchange or store credit to the gift recipient, subject to this policy and proof of purchase.

Refunds will usually be issued to the original payment method used by the original purchaser, unless otherwise required by law.

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15. Pre-Orders, Custom, and Made-to-Order Items

Pre-order, custom, personalised, or made-to-order items may not be eligible for change-of-mind returns, unless stated otherwise.

This does not affect your rights if the item is faulty, incorrect, not as described, or fails to meet a consumer guarantee under Australian Consumer Law.

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16. Refused or Returned Deliveries

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery, or an unclaimed parcel, we may contact you to arrange redelivery.

Additional shipping fees may apply.

If you choose not to have the parcel redelivered, we may refund the order amount minus shipping costs, return fees, or other reasonable costs we incur, unless otherwise required by law.

This is consistent with our Shipping Policy.

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17. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@gdaymate.store.

We may be able to cancel the order if it has not yet been processed, packed, shipped, customised, or fulfilled.

Once an order has been shipped or fulfilled, it may need to be handled as a return under this policy.

We may cancel and refund an order where allowed under our Terms and Conditions, including where an item is unavailable, there is a pricing or product error, payment is declined, incorrect details are provided, or we suspect fraud or unauthorised activity.

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18. Proof of Purchase

We may require proof of purchase before accepting a return, exchange, refund, or warranty-style claim.

Proof of purchase may include:

  • order confirmation email;

  • receipt;

  • invoice;

  • order number;

  • payment confirmation.

 

19. Changes to This Returns Policy

We may update this Returns Policy from time to time.

The updated version will be posted on this page with the new effective date.

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20. Contact Us

For returns, exchanges, refunds, or faulty item enquiries, please contact us:

Business Name: G'DAY MATE
Trading Name: G'DAY MATE
Website: www.gdaymate.store

Email: support@gdaymate.store

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