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Privacy Policy
Effective Date: 5/5/2023
Business Name: G'DAY MATE
Trading Name: G'DAY MATE
Website: www.gdaymate.store
Contact Email: support@gdaymate.store
This Privacy Policy explains how G'DAY MATE collects, uses, stores, and protects personal information when you visit our website, create an account, place an order, contact us, or use our services.
This Privacy Policy should be read together with our Terms and Conditions, Returns Policy, Shipping Policy, Accessibility Statement.
Nothing in this Privacy Policy limits any rights you may have under the Australian Consumer Law, the Privacy Act 1988, or any other law that cannot be excluded.
1. About This Policy
We respect your privacy and are committed to handling your personal information responsibly.
Depending on the size and nature of our business, we may be required to comply with the Privacy Act 1988 and the Australian Privacy Principles. The Australian Privacy Principles set out standards, rights, and obligations around the collection, use, disclosure, and handling of personal information.
Some small businesses with an annual turnover of $3 million or less may not be covered by the Privacy Act, unless an exception applies. However, we still aim to handle customer information carefully and fairly.
2. Personal Information We May Collect
We may collect personal information from you when you use our website, place an order, contact us, sign up to our mailing list, create an account, or interact with our store.
This may include:
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your name;
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email address;
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phone number;
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billing address;
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shipping address;
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order details;
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payment confirmation details;
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account login details;
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customer service messages;
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return or exchange information;
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product reviews, photos, or feedback you submit;
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marketing preferences;
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website usage information, such as pages viewed, device type, browser type, and general location data.
We do not intentionally collect sensitive information unless it is necessary and you provide it to us directly.
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
We do not usually store your full credit card or payment card details. Payment information is generally handled securely by the payment provider used at checkout.
Your use of a third-party payment service may also be subject to that provider’s own terms, privacy policy, and security practices.
4. How We Collect Personal Information
We may collect personal information when you:
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visit or browse our website;
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create an account;
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place an order;
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make a payment;
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contact customer support;
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request a return, refund, or exchange;
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subscribe to emails or SMS marketing;
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enter a competition, giveaway, or promotion;
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leave a review or upload content;
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interact with us on social media.
We may also collect information automatically through cookies, analytics tools, website pixels, or similar technologies.
5. Why We Collect and Use Personal Information
We collect and use personal information for purposes including:
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processing and fulfilling orders;
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accepting payments;
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delivering products;
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sending order confirmations and shipping updates;
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handling returns, refunds, exchanges, and faulty product claims;
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responding to customer questions;
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managing customer accounts;
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improving our website, products, and services;
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preventing fraud, misuse, or unauthorised activity;
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sending marketing communications, where permitted;
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running promotions, competitions, or giveaways;
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meeting legal, tax, accounting, and record-keeping obligations.
This matches the customer service, account, payment, delivery, and order-related purposes described in our Terms and Conditions.
6. Marketing Communications
If you sign up to receive marketing from us, we may send you emails, SMS messages, or other promotional communications about our products, offers, restocks, or store updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in the message or contacting us at support@gdaymate.store.
Even if you unsubscribe from marketing, we may still send important service messages, such as order confirmations, delivery updates, account notices, or responses to customer service requests.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to help the website function, remember preferences, understand website traffic, improve user experience, and support advertising or marketing.
Cookies may collect information such as:
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browser type;
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device type;
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pages visited;
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time spent on the website;
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referring website;
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general location information;
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shopping cart activity.
You may be able to disable or manage cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
8. Sharing Personal Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
This may include:
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payment processors;
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delivery and courier companies;
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website hosting providers;
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ecommerce platforms;
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email and SMS marketing providers;
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customer service tools;
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analytics providers;
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fraud prevention tools;
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professional advisers, such as accountants or lawyers;
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government, regulatory, or law enforcement bodies where required by law.
As stated in our Terms and Conditions, we may use third-party services, and those services may have their own terms, privacy policies, and security practices.
9. Overseas Disclosure
Some of our third-party service providers may store or process personal information outside Australia.
For example, ecommerce platforms, email marketing services, cloud hosting providers, analytics providers, or payment processors may use servers located overseas.
Where personal information is disclosed overseas, we will take reasonable steps where required to ensure it is handled appropriately.
10. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This may include using secure website technology, access controls, password protection, payment provider security, and limiting access to personal information where appropriate.
However, no website, payment system, internet transmission, or electronic storage method can be guaranteed to be completely secure.
This does not limit any legal rights or remedies you may have.
11. Account Security
If you create an account with us, you are responsible for keeping your login details secure and confidential.
You should contact us immediately if you believe your account has been accessed without permission.
This section is intended to work together with the account information section in our Terms and Conditions.
12. Accessing or Correcting Your Personal Information
You may contact us to request access to, or correction of, personal information we hold about you.
Please contact us at:
We may need to verify your identity before providing access or making changes to personal information.
In some cases, we may not be able to provide access to certain information, such as where refusing access is allowed or required by law.
13. Keeping Information
We may keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include keeping information for:
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order records;
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customer service records;
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returns and refund records;
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legal, tax, and accounting obligations;
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fraud prevention;
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dispute handling;
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business record-keeping.
When personal information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.
14. Reviews, Photos, and User Content
If you submit a product review, photo, comment, testimonial, or other content, we may use it for business, website, marketing, or social media purposes, as described in our Terms and Conditions.
If your content includes personal information, such as your name, image, social media handle, or review details, that information may be visible to other customers or website visitors.
If you want us to remove or update submitted content, please contact us at support@gdaymate.store.
15. Children and Young Customers
Our website is intended for general audiences. We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided us with personal information without proper consent, please contact us and we will review the matter.
16. Third-Party Websites and Links
Our website may include links to third-party websites, apps, payment providers, delivery providers, or social media platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
You should review the privacy policies of any third-party services you use.
17. Privacy Complaints
If you have a question or complaint about how we handle personal information, please contact us first at:
Please include your name, contact details, and a description of your concern.
We will review your complaint and aim to respond within a reasonable time.
If the Privacy Act applies to our business and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner, which is Australia’s national privacy regulator.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with the new effective date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy, where permitted by law.
19. Contact Us
For privacy questions, access requests, correction requests, or complaints, please contact us:
Business Name: G'DAY MATE
Trading Name: G'DAY MATE
Website: www.gdaymate.store